Refund policy

Last updated: October 19, 2026

OUR 30-DAY MONEY-BACK GUARANTEE
We want you to love your purchase. If you're not happy with it for any reason, you can request a refund within 30 days of delivery. This applies to all products, including items bought during a sale or with a discount.

HOW TO REQUEST A REFUND OR RETURN
1. Email us at office@qniquw.com with your order number and the reason for your request.
2. We'll reply within 1–2 business days with the next steps.
3. Please don't send anything back before contacting us. Items sent without an approved return can't be accepted.

DAMAGED, FAULTY OR WRONG ITEM
If your item arrives damaged, stops working, or isn't what you ordered, please email us within 30 days of delivery with a short photo or video showing the problem. We'll send you a free replacement or a full refund, your choice. In most cases you won't need to send the item back.

CHANGED YOUR MIND
You can return an item within 30 days of delivery if it is in good, clean condition, with all parts and accessories included (original packaging if possible). Once your return is approved, we'll email you the return address.
- Return shipping costs are paid by the customer, unless the item is damaged, faulty or incorrect.
- We recommend using a tracked shipping service, as we can't be responsible for returns lost in transit.
- Your refund will be processed within 5 business days of receiving the returned item.

ORDER NOT DELIVERED
If your order hasn't arrived within 30 days of shipping, please contact us. We'll track it for you and, if it can't be located, send a free replacement or give you a full refund.

REFUNDS
Approved refunds are issued to your original payment method. Depending on your bank or card provider, it may take 5–10 business days for the refund to appear on your statement. Original shipping charges (if any) are refunded for damaged, faulty, incorrect or undelivered items.

ORDER CANCELLATIONS
You can cancel your order free of charge before it ships. Email us as soon as possible with your order number. Once an order has shipped, the return process above applies.

EXCEPTIONS
We can't offer refunds for damage caused by misuse, accidents, or not following the product instructions. This does not affect your statutory rights.

YOUR CONSUMER RIGHTS
This policy is in addition to, and does not limit, your rights under the consumer laws of your country (including the UK Consumer Contracts Regulations and the Australian Consumer Law).

CONTACT US
QNIQUW
Email: office@qniquw.com
Phone: 825-736-5396